Brilith

AI operations for service businesses

AI that understands how your business runs.

Brilith connects your services, staff, policies, customers, and appointments into one context, then uses it to handle conversations and routine work while your team stays in control.

Start free for 14 daysSee how it works
No credit card requiredFounder-assisted onboardingCancel anytime
yourbusiness.com

Website chat

Live
Do you have anything open Thursday afternoon for a consultation?
Thursday works. Maya has 2:00 PM or 3:30 PM available, and appointments can be rescheduled up to 24 hours before.

Booked: Thursday, 3:30 PM with Maya

What Brilith understands

Your business, connected into one context.

Services, staff, policies, customers, and schedules, the same things a new hire would need on day one, become context Brilith can actually use.

Business knowledge
Services
Staff
Policies
Customers
Availability

Brilith

Business context

Answers

Appointments

Approvals

Handoffs

Brilith at work

One system of understanding, working across your operation.

Business knowledge, customer context, day-to-day operations, and human control: four parts of the same understanding, not four separate tools.

Business knowledge

  • Works from the services, pricing, policies, and instructions you provide
  • Keeps answers consistent with how you actually run things
  • Flags what it doesn't know instead of guessing

Customer context

  • Keeps a customer's history connected across conversations
  • Recognizes returning customers instead of starting from zero
  • Carries full context into any handoff

Operations

  • Checks real staff, availability, and booking rules
  • Completes appointments when they fit those rules
  • Keeps the calendar your team already uses up to date

Human control

  • Escalates to your team when a person is needed
  • Requires approval for anything you mark as sensitive
  • Can be paused at any time

Before and after

What used to slip through.

Before

Business knowledge lives in your head, not anywhere your team can check it.

The same three questions, every single day.

Booking a time shouldn't take five messages.

Exceptions depend on whoever happens to be around.

After

Services, policies, and instructions become context Brilith and your team can both work from.

Common questions get answered from your actual business information, so your team steps in only when it matters.

It checks your real availability and offers times that work, with no back-and-forth.

Anything outside the rules gets routed to a person with full context, instead of guessed at.

Brilith in action

It knew what to do because it understands the business.

yourbusiness.com/inbox
M

Morgan Blake

Website chat · Connected

Live
Can I bring my own products for the appointment?

10:41 AM

Yes. You’re welcome to bring your own products. Just let the team know when you arrive so they can note it before your service.

AI employee · 10:41 AM

Perfect, thanks.

10:42 AM

You’re welcome. We’ll see you Thursday.

AI employee · 10:42 AM

Customers type here. This is a live preview.

Getting more useful over time

The more Brilith understands, the more it can help.

When a customer asks something Brilith can't find an answer to, that question gets flagged as a gap in your knowledge base. It's a real question, checked against what you've actually taught it, so you know exactly what to add next.

How Brilith works

Context first, action second.

Every action starts from what Brilith already understands about your business, not a blind reply.

  1. Customer sends a message

    Website chat: a question, or a request to book.

  2. Business context retrieved

  3. Customer history checked

  4. Availability checked

  5. Right action taken

  6. Calendar updated

  7. Owner notified

Activity

New message

Checking business info

Checking availability

Right action taken

Owner notified

Your operations command center

See everything Brilith is handling in one place.

Start here

Inbox

Every conversation, alongside the business and customer context Brilith used to handle it.

Inbox
AllUnreadNeeds you
M

Morgan Blake

Can I move my 3pm to Thursday?

Answered
J

Jamie Fox

typing…

Answered
A

Ava Martinez

I'd like to speak with someone about a refund

Needs you
N

Noah Patel

What's included in the full service?

Answered

Also in your dashboard

Calendar

Bookings and availability Brilith checks and updates against your real schedule.

Calendar
‹This week›
DayWeekMonth

Mon 3

9:30

Cleaning

Tue 4

Wed 5

11:00

Consult

Thu 6

2:00

Follow-up

3:30

Cleaning

Fri 7

10:00

New patient

Also in your dashboard

Knowledge base

The business knowledge Brilith works from, and what it flags as missing.

Knowledge base

Search knowledge base

Pricing

Standard cleaning: $120

Priya S.2 sources98% confidence

v3 · 2d ago
Policy

24-hour cancellation notice

Priya S.1 source95% confidence

v1 · 3w ago
FAQ

Do you accept walk-ins?

Marcus D.3 sources91% confidence

v2 · 1w ago
Hours

Mon–Fri, 8am–5:30pm

Priya S.1 source72% confidence

Draftv4 · 5d ago

Also in your dashboard

Weekly review

What Brilith handled, what needed you, and how operations are trending.

Weekly review

22

+12%

Appointments booked

8s

-31%

Avg. response time

7%

-2%

Escalation rate

14

+3

Hours saved

This week

3 bookings would have gone to voicemail without a live receptionist, and all 3 converted.

One business context, every channel

Brilith carries the same understanding wherever a conversation happens.

Start with chat and voice, then expand into the channels your customers already use. Every connected channel works from the same business knowledge, rules, customer context, and calendar, not a separate system per channel.

Website chatLive
VoiceEarly access
SMS
WhatsApp
Instagram
Email

Brilith

AI operations layer

Business knowledge

Customer history

Calendar

Approval queue

One intelligence, multiple channels

Voice, early access

The same Brilith intelligence, now on a call.

Customers can talk to it out loud, using the same business knowledge, booking rules, and calendar Brilith already uses for chat, in natural spoken conversation instead of typed messages.

Answering your actual business phone line is on the roadmap, not available yet.

Voice conversation
Live transcript
Hi, I need to move my appointment tomorrow. Do you have anything later?
Yes. I found your appointment at 2:00 PM. I can move it to 4:30 PM or 5:00 PM. Which works better?
4:30 works.
Done. Your appointment is now tomorrow at 4:30 PM.

Human control, built in

You’re still in charge.

You approve the risky stuff

Require your review before certain actions happen.

Pause it anytime

One switch, from your dashboard, any time.

Every action has a record

What was said and decided, for every conversation.

Handoffs keep full context

The next person sees the whole conversation and never starts from zero.

Approvals

Refund: $45.00

Ava Martinez

Reschedule to Friday

Jamie Fox

New booking: Cleaning

Morgan Blake

Approved

Built for service businesses

Brilith adapts to how your business operates.

Configure your services, staff, availability, policies, and business knowledge. Brilith uses them to operate around the way your team actually works.

Service, provider, and cancellation policy, specific to this practice.

dental.example.com
Do you have anything open Thursday afternoon for a cleaning?
Thursday works. Dr. Patel has 2:00 PM or 3:30 PM open for a cleaning, and cancellations need 24 hours notice.

Booked: Thursday, 3:30 PM with Dr. Patel

Booked: Thursday, 3:30 PM with Dr. Patel

Cleaning · Dr. Patel

ServiceProviderPolicyAvailability
Dentists

A day inside Brilith

One ordinary day, start to finish.

Nothing rehearsed. This is the same sequence that runs every day, on repeat, without you.

  1. 8:02 AM

    A customer texts a question

    “Do you have anything open this week?”

  2. 8:02 AM

    Business context is checked

  3. 8:03 AM

    Availability checked

  4. 8:03 AM

    Appointment booked

  5. 8:04 AM

    You're notified

  6. 2:15 PM

    The customer shows up

  7. 5:00 PM

    Your week updates itself

  8. 5:01 PM

    A review request goes out

Pricing

No decisions to make.

One plan, everything included, priced so trying it is the obvious call.

Founding Plan

$99USD / month

14-day free trial, so you can see it work before deciding anything.

Start free trial

No credit card required. Cancel anytime.

One recovered appointment a month pays for the whole plan.

  • Answers customer questions from your business information
  • Books appointments using your actual availability and rules
  • Escalates conversations when a person is needed
  • Keeps customer, appointment, service, and staff information organized
  • Shows what the AI handled, missed, and needs you to review
  • Includes founder-assisted onboarding during early access

No per-seat pricing

No setup fees

No long-term contract

The next customer who messages you doesn’t wait for business hours. Neither should your answer.

Questions

Everything you'd ask before starting

Brilith is an AI operations platform for service businesses. It builds a working understanding of your business, including services, staff, policies, customers, and schedules, and uses that context to handle conversations, appointments, and routine work. Your team stays in control of anything that matters.
It works from your business knowledge to answer questions, checks real availability to offer and book appointments, and brings in a person when a conversation needs one, using the same context across every channel it's connected to.
Yes. It checks your actual services, staff, availability, and booking rules before offering a time, and can complete the booking.
It escalates the conversation to your team and lets you know a person is needed.
Yes. You can require approval for certain actions, review what the AI has done, and pause it at any time.
Setup time varies by business. Founder-assisted onboarding is included to help you get started.
Yes. Voice conversations are available in early access, using the same business knowledge, rules, and calendar as chat. Answering your actual business phone line is on our roadmap, not available yet.
No. You can start a free trial without entering payment details.
We'll contact you before your trial ends to arrange continuing on the Founding Plan. You won't be charged automatically.
No. It handles routine questions and booking so your team can focus on the work that needs a person.
Yes. You can pause your AI employee at any time from your dashboard.
In our Privacy Policy and Terms of Service.

Connect your business

Build business context

Let Brilith operate

Stay in control

Put Brilith to work.

Start with the business context that matters most today. Expand into more channels and operations as your business grows.

Start free trial

14 days free · No credit card required